Contact Us
Get in Touch
We'd love to hear from you! Whether you have questions about VidSnatcher, need technical support, want to report a bug, have suggestions for improvements, or just want to say hello, we're here to help. Your feedback is valuable to us and helps us make VidSnatcher better for everyone.
Ways to Reach Us
General Inquiries
For general questions, feedback, or suggestions about VidSnatcher, please email us at:contact@vidsnatcher.online
Technical Support
Experiencing issues with downloading videos? Having trouble with a specific Twitter/X URL? Our technical support team is ready to help. Email us at:support@vidsnatcher.online
When contacting support, please include the Twitter/X URL you're trying to download and any error messages you've encountered.
Business Inquiries
For business partnerships, advertising opportunities, or other commercial inquiries, please reach out to:business@vidsnatcher.online
Report Issues
Found a bug or experiencing a problem? Help us improve by reporting it to:bugs@vidsnatcher.online
Please include as much detail as possible: what you were trying to do, what happened, and any error messages.
Response Time
We aim to respond to all inquiries within 24-48 hours during business days. For urgent technical issues, we'll do our best to get back to you as quickly as possible. Please note that response times may be longer during weekends and holidays.
Frequently Asked Questions
Why can't I download a specific video?
Some videos may be protected, private, or deleted. If you're having trouble, make sure the tweet is public and the video hasn't been removed. Try refreshing the page and pasting the URL again.
Is VidSnatcher free to use?
Yes! VidSnatcher is completely free to use. There are no hidden fees, premium subscriptions, or account requirements.
Do you store my downloaded videos?
No, we don't store any videos on our servers. Videos are downloaded directly from Twitter/X's CDN to your device.
Can I download videos on mobile?
Absolutely! VidSnatcher is fully responsive and works on all devices including smartphones and tablets.
For more questions, check out our FAQ section on the homepage.
Before You Contact Us
To help us assist you better, please check our homepage FAQ and make sure you're using the latest version of your web browser. Many issues can be resolved by clearing your browser cache or trying a different browser.